Last Updated: September 2026
Silver Fern Removals respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you contact us or request a moving quote, we may collect information that you provide through our website, including:
- Your name and contact details
- Your email address
- Your phone number
- Your preferred moving date
- The number of bedrooms involved in your move
- Your pickup location
- Your delivery location
- The moving services you require
- Any additional information you choose to provide about your move
We may also receive information when you contact us directly by phone or email.
2. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and quote requests
- Understand your moving requirements
- Help plan and arrange the appropriate moving services
- Contact you regarding your enquiry or requested services
- Provide furniture removal, packing, moving, heavy-item handling, dismantling, reassembly and unpacking services
- Communicate with you about your move when necessary
- Improve the way we provide our services and respond to customer enquiries
We only seek to use information for purposes connected with providing our services and communicating with customers.
3. Moving Quote Information
When you submit a moving quote request, the information you provide helps us understand the size and requirements of your move.
This may include your number of bedrooms, preferred moving date, pickup location, delivery location and the type of assistance you require.
Providing accurate information allows us to better understand your move and recommend appropriate services.
4. How We Protect Your Information
We take reasonable steps to protect the personal information provided to us from unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet.
5. Sharing Your Information
We do not use your personal information for purposes unrelated to your enquiry or the services you request.
Where it is necessary to provide a requested service, information may be used by relevant people involved in handling your enquiry or arranging your move.
We do not sell your personal information.
6. Communication
If you submit an enquiry or request a moving quote, we may use the contact details you provide to respond to your request and communicate with you about your moving requirements.
You can contact us if you have questions about communications you receive from us.
7. Website Links
Our website may contain links to other websites or online platforms, including social media services.
Silver Fern Removals is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external website you visit.
8. Your Privacy Rights
You may contact us to ask about the personal information we hold about you or to request that inaccurate information be corrected.
If you would like to make a privacy-related request, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or privacy practices.
Any updated version will be published on this page with the revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Silver Fern Removals.
Email: info@silverfernremovals.co.nz
Phone: 2059335566
Location: Napier & Palmerston North
Silver Fern Removals
Hawke’s Bay & Manawatū-Whanganui