Last Updated: September 2026
Welcome to Silver Fern Removals. These Terms & Conditions govern your use of our website and the services we provide. By using our website, requesting a quote, or engaging our services, you agree to these terms.
1. Our Services
Silver Fern Removals provides moving and furniture-related services, which may include:
- Furniture removal and transportation
- House moving and relocation
- Professional packing
- Heavy and specialty item moving
- Furniture dismantling and reassembly
- Unpacking services
The services available may depend on the requirements of your move, the location, access conditions, item types and other practical considerations.
2. Moving Quotes
When requesting a quote, you may be asked to provide information such as the number of bedrooms, preferred moving date, pickup location, delivery location and the services you require.
Quotes are prepared based on the information provided to us. If the actual requirements of a move differ substantially from the information provided, the final service requirements or price may need to be reviewed.
A quote or enquiry does not automatically constitute confirmation of a booking unless the booking has been accepted by Silver Fern Removals.
3. Booking Your Move
A moving service is considered confirmed only when Silver Fern Removals has accepted the booking and any required arrangements have been agreed.
Customers should provide accurate information about the move, including access details, locations, the quantity and type of items to be moved, and any special requirements.
Changes to a booking should be communicated as early as possible so that we can determine whether the requested changes can be accommodated.
4. Customer Responsibilities
Customers are responsible for providing accurate and complete information about their move.
Before the moving team arrives, customers should, where reasonably possible:
- Ensure the pickup and delivery locations are accessible
- Identify fragile, valuable, oversized or unusually heavy items
- Inform us of stairs, narrow access, difficult entrances or other access restrictions
- Secure personal belongings that are not included in the moving service
- Ensure that any required building, parking or access permissions have been arranged
Failure to provide relevant information may affect the time, requirements or availability of the service.
5. Furniture and Item Preparation
Where packing, dismantling or preparation services have not been requested or agreed, customers may be responsible for preparing their belongings before the move.
Items that require special handling should be identified to our team before the move begins.
We may decline to move an item where, in our reasonable judgment, the item presents an unsafe or impractical moving risk.
6. Heavy and Specialty Items
We provide handling services for heavy and specialty items, including items such as pianos, safes and large cabinets.
Customers must inform us in advance about heavy, oversized or difficult-to-access items so that appropriate arrangements can be considered.
Additional requirements may apply depending on the item, access conditions and equipment required.
7. Packing Services
Where professional packing is requested, our team will take reasonable care when preparing items for transportation.
Customers should advise us of particularly fragile, valuable or delicate belongings before packing begins.
Packing requirements and the materials required may vary depending on the type and quantity of items being packed.
8. Dismantling and Reassembly
Where requested and agreed, Silver Fern Removals may assist with dismantling furniture before transportation and reassembling it at the destination.
Not all furniture can be dismantled or reassembled by our team. Items requiring specialist installation or technical services may need to be handled by an appropriately qualified professional.
9. Access and Delays
Moving times can be affected by circumstances outside our reasonable control, including traffic, weather, access restrictions, parking difficulties, building requirements, lift availability and unexpected conditions at the pickup or delivery location.
We will make reasonable efforts to complete the service as planned, but estimated arrival or completion times should not be treated as guaranteed unless specifically agreed otherwise.
10. Damage and Loss
We take care when handling, loading, transporting and delivering belongings.
Customers should inform Silver Fern Removals as soon as possible if they believe an item has been damaged or is missing following a move.
Any claim relating to damage or loss should include sufficient information to allow the matter to be investigated.
Where applicable, insurance or transit protection arrangements will be subject to the terms and conditions of the relevant policy or arrangement.
11. Prohibited or Unsafe Items
Customers must inform us about any items that may present a safety, legal or handling risk.
We reserve the right to refuse to transport items that we reasonably consider unsafe, hazardous, illegal or unsuitable for transportation.
12. Payment
Payment requirements, pricing and any applicable charges will be communicated to the customer as part of the booking or quotation process.
Customers are responsible for paying the agreed charges in accordance with the payment arrangements provided by Silver Fern Removals.
Additional work or requirements that were not included in the original quotation may result in additional charges where agreed or reasonably necessary.
13. Cancellation or Changes
If you need to cancel or change your booking, please contact Silver Fern Removals as soon as possible.
Cancellation, rescheduling and any applicable charges may depend on the circumstances and the arrangements agreed at the time of booking.
14. Website Information
We make reasonable efforts to keep the information on our website accurate and useful. However, service descriptions, availability, pricing and other information may change without notice.
Information provided through the website, including quote request forms, is intended to help customers make an enquiry and does not necessarily constitute a binding offer to provide services.
15. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
Silver Fern Removals does not control those websites and is not responsible for their content, availability or terms and conditions. Customers should review the applicable terms and privacy policies of external websites.
16. Limitation of Liability
To the extent permitted by applicable law, Silver Fern Removals will not be responsible for loss or delay arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable New Zealand law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website or business practices.
The updated version will be published on this page, together with the revised “Last Updated” date.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in New Zealand.
Any disputes will be handled in accordance with applicable New Zealand laws and regulations.
19. Contact Us
If you have any questions about these Terms & Conditions or our moving services, please contact us:
Silver Fern Removals
Email: info@silverfernremovals.co.nz
Phone: 2059335566
Location: Napier & Palmerston North
Service Area: Hawke’s Bay & Manawatū-Whanganui